1. Overview
At VIP Number By Shivaay Telecom, customer satisfaction is our priority. This Refund Policy explains when refunds may be issued for VIP mobile number purchases.
2. Eligible for Refund
- Payment was charged but the order was not confirmed due to a technical error on our end.
- The selected number became unavailable before order confirmation and no alternative was agreed upon.
- UPC was not delivered within the promised timeframe due to our failure (not due to incorrect customer details).
- Duplicate payment for the same order.
3. Not Eligible for Refund
- UPC has already been generated and shared with the customer.
- Customer provided incorrect phone number, ID, or porting details.
- UPC expired because the customer did not complete porting in time.
- Change of mind after successful order confirmation and UPC delivery.
- Issues arising from telecom operator policies beyond our control.
4. Refund Process
Approved refunds will be processed within 7–10 business days to the original payment method. You will receive email/SMS confirmation once the refund is initiated.
5. Cancellation
Orders may be cancelled before UPC generation by contacting support. Once UPC is issued, cancellation is not possible.
6. Contact for Refunds
Email info@shivay.com or call +91 98765 43210 with your order number and reason for refund request.